Privacy Policy
Contact Information
ContentHub
456 Shoreditch High Street
London E1 6JJ, United Kingdom
Phone: +44 20 8754 3196
Email: info@domain.com
Last updated: 15th November 2025
At ContentHub, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
We operate in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all visitors and users of our website.
Information We Collect
Personal Information You Provide
When you interact with our website or services, you may voluntarily provide us with personal information, including:
- Name and contact details when you fill out our contact form
- Email address for communications and enquiries
- Business information relevant to content creation projects
- Any other information you choose to share with us
Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited and time spent on our website
- Referring website and search terms used to find us
- Click patterns and interaction with website features
How We Use Your Information
We process your personal data for specific purposes and only when we have a legal basis to do so:
Service Delivery and Communication
To respond to your enquiries, provide information about our services, and communicate with you regarding potential or ongoing content creation projects. Legal basis: Legitimate interests and contract performance.
Website Improvement and Analytics
To understand how visitors use our website, identify areas for improvement, and enhance user experience. We analyse website traffic patterns and user behaviour to optimise our content and services. Legal basis: Legitimate interests and consent.
Marketing and Business Development
To send you relevant information about our services, industry insights, and updates when you've expressed interest in hearing from us. You can opt out of marketing communications at any time. Legal basis: Consent and legitimate interests.
Legal Compliance and Security
To comply with legal obligations, protect against fraud and security threats, enforce our terms and conditions, and protect the rights and safety of our business and users. Legal basis: Legal obligation and legitimate interests.
How We Share Your Information
We respect the confidentiality of your information and only share it in limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us with website hosting, analytics, email communications, and other business operations. These providers are contractually bound to protect your information and use it only for specified purposes.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or when necessary to protect our legal rights, prevent fraud, or ensure safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
- With Your Consent: We may share your information with other parties when you've given us explicit permission to do so.
How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:
Encryption
We use encryption technologies to protect data in transit and at rest, ensuring secure transmission of information between your browser and our servers.
Access Controls
Access to personal data is restricted to authorised personnel only, with strict authentication and authorisation protocols in place.
Regular Monitoring
We regularly monitor our systems for potential vulnerabilities and security threats, implementing updates and patches as needed.
Data Minimisation
We only collect and retain the minimum amount of personal data necessary for our specified purposes and for the duration required.
Whilst we implement robust security measures, please note that no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your information to the best of our ability.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements:
- Contact form enquiries are retained for up to 2 years from the date of submission
- Client project data is retained for the duration of our business relationship plus 6 years for legal and tax purposes
- Analytics data is typically retained for 26 months in accordance with standard practice
- Marketing consent records are maintained until you withdraw consent, plus a record of withdrawal for compliance purposes
Your Rights and Control
Under UK data protection law, you have several important rights regarding your personal information:
Right to Access
You can request a copy of the personal data we hold about you, along with information about how we use it.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure
In certain circumstances, you can request that we delete your personal data. This right is not absolute and may be subject to legal retention requirements.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain situations, such as whilst verifying data accuracy.
Right to Data Portability
You can request to receive your personal data in a structured, commonly used format, or ask us to transfer it to another organisation.
Right to Object
You can object to our processing of your personal data in certain circumstances, particularly for direct marketing purposes.
Right to Withdraw Consent
Where we rely on your consent to process your data, you can withdraw that consent at any time.
Right to Lodge a Complaint
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
To exercise any of these rights, please contact us using the details provided at the top of this page. We will respond to your request within one month, though this may be extended in complex cases.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features.
- Disable cookies through your browser settings. See our Cookie Policy for more details.
- Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided above. We will process your request promptly and in accordance with applicable data protection laws.
Children's Privacy
Our website and services are intended for business users and adults. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes become effective constitutes acceptance of the revised policy.
Questions About Privacy?
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us. We take your privacy seriously and will respond to your enquiries as quickly as possible.
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